Shipping
Aumorfia products within Greece are delivered via Geniki Taxydromiki with tracking. Free shipping applies to orders over 100€.
Orders to EU countries (excluding Finland) also enjoy free shipping on purchases over 100€.
International orders are shipped via FedEx (standard or priority) with tracking included. Free shipping is available for orders over 200€ from the US and over 250€ from Canada.
Once your order is dispatched, you will receive an email with the tracking number and instructions to track your shipment via FedEx and our e-shop.
In-stock items are usually dispatched within 24–48 hours after payment. Custom-made or out-of-stock items are shipped within 2–10 days, depending on preparation time.
If your order cannot be processed due to circumstances beyond our control, such as extreme weather or strikes, we will contact you directly.
Shipping costs are:
| SHIPPING TYPE | COST | ESTIMATED DELIVERY TIME |
|---|---|---|
| Courier Service for Greece | 6,00€ (net) | Next day |
Priority Courier Service  |
Varies* | 2-4 days depending on destination |
| Standard Courier Service |
Varies* | 3-7 days depending on destination |
| * The cost is calculated automatically before checkout and when the shipping address is filled in. * Wholesale orders are excluded from free shipping (please contact before placing an order) |
||
International shipping costs depend on your country and the delivery method chosen. They are calculated at checkout before payment.
For international wholesale orders, the final delivery cost will be determined by agreement.
Shipping availability may vary by destination, postal code, and time of year. For details, contact your local FedEx Customer Service.
EU deliveries are not subject to additional taxes. Non-EU customers may face extra charges, including customs fees, import duties, currency differences, or other local regulations, for which we are not responsible.
Returns
In case you wish to return any goods for any reason, you may do so within 14 days of the purchase date.
You can choose another of our products or request a refund. Please note that PayPal, Stripe or bank deposit fees, shipping costs and import taxes may be deducted from the refunded amount.
For safety reasons, returns must be arranged by email and will only be accepted if the original products are in their initial wrapping, unopened, without any signs of wear or tear, and accompanied by the original sales receipt.
The client is responsible for the return shipping costs and the safe return of the product.
In cases where an incorrect size or product has been selected by the customer at the time of purchase, and an exchange is requested, both the return shipping costs and the shipping costs for sending the replacement will be at the customer’s expense. The shipping cost for the replacement will vary depending on the product and destination.
All products undergo a quality check and wrapping integrity inspection before shipping. If you notice any flaw in your Aumorfia product, please email us within 24 hours of delivery and we will replace your order immediately.
We do not accept returns of custom-made pieces, archive items, sale samples or earrings.
Order cancelation
To cancel an order you should email us at info@aumorfia.com before you receive a confirmation email that your order has been dispatched.
If you have already received such a notice, you should follow the procedure that is described in the returns section.